To enhance and differentiate your customer experience, Customer Branding Survey can be conducted to understand how your company satisfies customers through qualitative and quantitative research. The analysis is helpful in designing workshops to communicate the customers¡¦ expectations and desired experience with the team.
The uses of Customer Branding Survey are as follows:
• Providing insight into whether expectations of your customers are satisfied
• Identifying readiness of customers to recommend your company to others
• Using as a basis for designing workshops to align the team for branded customer • experience
Level 10, Central Building,
1-3 Pedder Street,
Central, Hong Kong